First business owner’s reviews disappeared, then business owners who attempt to manage their free listing are deceptively presented with a $29/mo Yext subscription with the free listing login area hidden and frequently changing locations.
As of October 30, 2015 I am getting reports that business owners are completely unable to access their small business dashboards.
On November 8, 2015, things are completely changing again.
November 9 2015, small business owners who use a Yahoo ID to log in to their account and manage their business should verify their Yahoo ID ownership and establish their new Luminate credentials (According to this Yahoo KB article updated 10/30/2015).
** Update 11/19/2015: See this follow up article: Yahoo Small Business Listing Problems – YEXT or Aabaco or Luminate?
What is Luminate?
This announcement on Yahoo states
“After months of planning we’re excited to announce our new name, Luminate, and our new company, Aabaco Small Business, LLC. Aabaco Small Business, LLC is currently owned by Yahoo! Inc. but will become owned by Aabaco Holdings, Inc. (“Aabaco”) when Aabaco is spun off from Yahoo to its shareholders. Following the spin-off, Aabaco will be a separate company that will operate independently of Yahoo.”
Currently, there is no other information on the Luminate website.
How will small business owners manage their free business listing?
I have questions out to email@example.com and am waiting for a response.
** Update 11/19/2015: Luminate never replied to me. See this follow up article: Yahoo Small Business Listing Problems – YEXT or Aabaco or Luminate?