Archive for the Google My Business Category

Brands Missed Opportunity: Not Using Google Posts on Black Friday 2017

Brands Missed Opportunity: Not Using Google Posts on Black Friday 2017

Black Friday was quite possibly the biggest missed digital marketing opportunity for Brands in 2017. Google Posts is completely free to use, yet almost no companies used it. Here is an example of Cabella’s using Google Posts which obviously showed tens of thousands, if not hundreds of

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How To Print Customer Review Posters from Google My Business

How To Print Customer Review Posters from Google My Business

To customize and print a poster of your customer reviews, visit smallthanks.withgoogle.com, enter your business name, then select one of the posters or customize your own. You can change the poster template and select your customer review of choice using the Small Thanks with Google website. Small

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Questions and Answers for Google My Business is Here

Questions and Answers for Google My Business is Here

Today Google rolled out a feature they’ve been testing for a couple of weeks now called “Questions and Answers”. The feature now shows up for anyone looking at a business on Google via mobile, and I’m sure it will be available on desktop in the very near

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Messaging Comes to Google My Business – How To Set it up and Receive Texts

Messaging Comes to Google My Business - How To Set it up and Receive Texts

If your business allows potential customers to SMS message you via text messages or Google Allo there is a neat new feature you may want to take advantage of: messaging. Once configured, customers and potential clients who find your business listing on Google using a mobile device

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Google Posts come to Google My Business

Google Posts come to Google My Business

A few hours ago on June 22, 2017, an email came in that made me do a double take. It read “Make [your business] stand out with timely updates on Google”. I clicked on it and was shocked to see that Google Posts is now rolling out

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Does Google Delete Reviews if they are Duplicated on the Web?

Does Google Delete Reviews if they are Duplicated on the Web?

I spoke to Google My Business earlier today, inquiring about a business which was missing a few reviews. I am very familiar with Google My Business and the quirks it can have and have heard about reviews going missing for one reason or another but never experienced

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Some Google My Business Reviews Missing December 2016

Some Google My Business Reviews Missing December 2016

We are currently investigating some businesses which are missing a handful of reviews from their Google My Business page. There are many reasons a Google My Business page, formerly called a Google Plus page, can be missing reviews. Most often, there is a glitch at Google, people

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Funny Google Reviews of Prisons, and Some Not So Funny

Funny Google Reviews of Prisons, and Some Not So Funny

I spend a lot of time in Google and monitoring Google Local Search results. Anyways, today I fell down a rabbit hole looking at prison reviews on Google. The first thing I noticed was hilarious reviews of prisoners who compared their stay in prison to that of

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Businesses and Reviews Missing in Google April 1 2016

Businesses and Reviews Missing in Google April 1 2016

It is not an April Fool’s joke. Some businesses and their reviews are completely missing in Google search. I first noticed this problem around 4PM eastern time on April 1, 2016. A local business I work with which displays very prominently in search results had their telephone

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Can a Business get Too Many Google Reviews Too Fast?

Can a Business get Too Many Google Reviews Too Fast?

There is a lot of speculation online and many people will tell you that if you get Google reviews too quickly that they will be flagged and removed. However, on many occasions I have seen businesses receive reviews in rapid succession. If there is a certain number

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How to Add your Business’s Holiday Hours to Google Maps

How to Add your Business's Holiday Hours to Google Maps

Whether you’re giving your employees the Holidays off or forcing them to deal with psychopaths on Thanksgiving Day (or just going fishing) you can now specify your holiday hours in Google My Business (or more often referred to as Google Maps). Google announced the feature 11/6/2015. As

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How To Add Someone Else’s Business to Google Maps via Mobile

How To Add Someone Else's Business to Google Maps via Mobile

Have you ever bumped into a business that was not listed on Google Maps? This happens to me at least once each month. To add the business, follow these simple steps. 1. Open Google Maps on your mobile device, and click the menu icon:   2. From

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Why Does Google Keep Calling My Business? Scam

Why Does Google Keep Calling My Business? Scam

I have heard this for ages now, and even more so in 2015, business owners think Google is calling them. 99.999% of the time (or more), this is a scam. Common complaints: Google places keeps calling me. Google called about my business listing. Google called to verify

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Better Google Local Results for Personal Injury Attorneys

Better Google Local Results for Personal Injury Attorneys

As of February 2015, personal injury attorney law firms that rank well in Google Local results (aka Map Results) are correlated with the attorneys and firms who rank well in organic search. The people and firms in the local results get far more calls than the people

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Will A Google Maps Listing Lose Search Ranking after Being Merged?

Will A Google Maps Listing Lose Search Ranking after Being Merged?

I have been asked several times and have often wondered if a Google Maps (Google My Business) Listing would lose it’s reviews and/or search ranking after being reclaimed or merged. Last week, I took the plunge and found out. If you follow this blog you may have

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Google My Business Gets Review Notifications

Google My Business Gets Review Notifications

Business owners will see something new in their Google My Business dashboard when reviews come in.  Google has added review notifications. Google had announced this update along with updates to the GMB app, and I posted that here, on October 29, 2014. I first spotted these in

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How to Claim Ownership of a Verified Google My Business Page – Nov 2014 Edition

How to Claim Ownership of a Verified Google My Business Page – Nov 2014 Edition

This could change tomorrow, but, as of Novmber 2014, Google My Business Pages are having some issues being reclaimed. A law firm that I work with was recently trying to access their Google My Businesss page. Their page was verified and displaying very well in search, but,

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Business No Longer Showing in Google Places?

Business No Longer Showing in Google Places?

July 24, 2014 Google Local Search results took a drastic change in US search results. Many business owners are now discovering that their Google Places listing is not showing up in search. What happened? Why is my business not showing up on Google Maps? Google has changed

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The Google My Business Google Plus Community

The Google My Business Google Plus Community

When Google launched Google My Business, we launched the Google Plus Google My Business Community. If you have never heard of Google Plus communities, please see the article: What is a Google Plus Community? This particular community is place where people can ask questions about GMB and

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Google Plus Brand Pages can now become Local Pages

Google Plus Brand Pages can now become Local Pages

As of June 3, 2014, Google announced that if you have a Google Plus Page which is NOT a Google+ Local Page, the page can now be connected to Google Maps. Google Plus Local Pages Changes: Just what we needed, yet another huge change to Google Plus

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